Buying larger appliances online, such as a washer, dryer or refrigerator, can be problematic. Yes, customer reviews are helpful, but nothing beats being able to examine appliances up close at an actual store, Latham suggests. That way you can take measurements, see hook-ups and peruse features, not to mention ask questions of a sales rep in person.
Big-box retailers and major department stores including Best Buy and JC Penney are popular with consumers on the hunt for large appliances. “It’s simply easier to ensure you’re getting exactly what you need – the right size and specs – in-store,” Latham says. Another upside: You can haggle over the price, which physical retailers are willing to do face-to-face on large appliance purchases, she adds.
If you insist of buying through Amazon, Latham recommends sticking with the Kenmore brand, which the e-commerce giant sells directly. Prime members can also get two-day shipping on eligible items. Keep in mind, however, that returns can be a hassle. If you’re returning a major appliance for any reason other than it arrived damaged or you were sent the incorrect item, you’re responsible for scheduling the return and paying the shipping costs.
Also, if you didn’t discover that you purchased the wrong appliance until after it had been delivered and an installation attempt was made, installation and labor costs will be deducted from your refund. Large appliances purchased through third-party merchants are subject to that merchant’s return policy.